DPDP 2023 Ready Policy
A1 Hostels Privacy Notice & Data Protection Policy
Transparent guidance on how tenant and hostel management information is processed, secured, and protected across the A1 Hostels platform.
Roles & Responsibilities
Data Fiduciary / Data ControllerHostel Owner / Management
- Determines the purpose and means of collecting tenant information for hostel stay.
- Responsible for onboarding tenants and entering accurate occupancy details.
- Reviews and resolves tenant data correction and deletion requests.
Data Processor / SaaS Service ProviderA1 Hostels Platform
- Provides cloud infrastructure and software functionality for hostel management.
- Processes tenant data strictly on behalf of and per the instructions of the Hostel Management.
- Maintains technical and organizational security measures, encryption, and RBAC isolation.
Information Processed
A1 Hostels processes only information essential for operating hostel accommodations:
Tenant Name & Mobile Number
Email Address & Emergency Contact
Hostel, Room & Bed Allocations
Check-in & Booking Dates
Rent Amounts & Billing Records
Payment Receipts & Transaction IDs
Uploaded Identity Proofs (if required)
Hostel Complaints & Maintenance Logs
Operational Notifications (WhatsApp/Email)
Device & Security Session Tokens
Purposes of Processing
- Hostel account management and tenant onboarding
- Room allocation and bed capacity management
- Rent calculation, billing generation, and payment tracking
- Sending essential stay notifications (Rent dues, payment receipts, maintenance notices)
- Resolving tenant complaints and maintenance issues
- Security authentication, device authorization, and access control
- Maintaining tax and statutory financial compliance records
Financial Data & Security Commitments
Zero Financial Credential Storage: A1 Hostels NEVER stores UPI PINs, Card CVVs, netbanking passwords, or payment gateway secret keys. All payment processing is securely handled via PCI-DSS compliant payment gateways.
Data Retention Architecture
Active Tenant Profile & AllocationINDEFINITE_FOR_TENURE
Name, phone, room allocation, check-in date during active stay
Vacated Tenant Records180 Days
Historical occupancy data after tenant vacates
Rent Ledger & Payment ReceiptsLEGAL_TAX_COMPLIANCE
Transaction IDs, payment dates, collected rent amounts, due history
Authentication & Access Logs365 Days
Device registrations, login timestamps, data modification audit trails
Data Subject Requests & Grievances1095 Days
Data correction requests, deletion requests, privacy grievances
Tenant Privacy Rights & Request Workflow
Tenants can manage their privacy preferences under Tenant Profile → Settings → Privacy & Data:
- Request Information Correction: Submit corrections for inaccurate profile fields.
- Safe Data Deletion Request: Submit a deletion request. Deletion requests undergo Hostel Owner review to preserve statutory rent and tax records.
- Raise Privacy Grievance: Submit a formal grievance regarding personal data processing.